Jeff Yoza

Epic Consultant | Impact Advisors

January 2022 - September 2022

Contracted with UI Health to support their MyChart and Ambulatory Epic application teams.
Performed incident handling and fulfilled feature requests through Epic-based platforms (e.g. Nova, Sherlock) and ITSM platform ServiceNow.
Assisted with UI Health’s Epic August/November 2021 upgrade.

IT Consultant | TEKsystems

October 2020 - January 2022

Contracted with Promega Corporation as an Agile Project Manager for their IT division.
Managed the Promega Agile Transformation for the Global Support Services and DevOps teams, resulting in a formal shift from waterfall methodology to Agile methodology for handling of projects and work efforts.
Worked with IT management and molecular modeling scientists to implement virtual reality-based workflows for the creation of new molecules and better remote collaboration with external parties.

Project Manager | Epic Systems

July 2016 - January 2020

Managed 7 EpicCare Ambulatory and 2 Urgent Care implementations including full Enterprise implementations.
Customer sizes ranged from 1,000+ end-user multi-state organizations to single-department focused rollouts.
Trained hundreds of physicians, specialists, and nursing staff using a mix of classroom, e-learning, and personalized training methods.
Led implementation efforts for MyChart, EpicCare Link, Kaleidoscope, and Security rollouts and optimization projects.
Supported Epic's processes for outpatient prescription and medication workflow implementation and development for 1.5 years. I served as the primary support contact for escalated customer issues and to provide feedback on development efforts. This position also included periodic reviews of workflow training and implementation materials to ensure the relevance and accuracy of presented information in comparison to customer expectations.
Served as an Ambulatory Gold Star Reviewer for 2 years. The Epic Gold Stars program focuses on customer success and productivity through the implementation and maintenance of key features and key performance metrics. As a reviewer, I was responsible for approximately 3 to 5 customer reviews per month, which included an audit of the customer's instance of Epic as well as a formal review with their technical teams and leads of their compliance with Epic's Gold Star standards.
Served as an E-Prescribing Implementation Advisor for 1 year. This was a support group at Epic that assisted customers undergoing efforts related to outpatient e-prescribing, including initial implementations, SureScripts update cycles, and state compliance issues.

Graduate Research Assistant | Chicago Booth School of Business

June 2015 - June 2016

Supported the Center for Decision Research through study participant recruitment and facilitating study trials.
Upheld research trial standards and ethical considerations for approximately 100 research participants per day.
Collected and summarized data for about 10 research studies using a combination of paper, electronic, and web-based methodologies.

Building Manager | University of Chicago Center for Leadership & Involvement

June 2015 - June 2016

Supervised events and activities held at the Center for Leadership and Involvement for The University of Chicago.
General responsibilities included handling the audio-visual setup and teardown for campus activities and events and guiding visitors and guests throughout campus locations and rooms with an average visitor count of 50 per day.

Resident Manager | Mount Union University

October 2012 - May 2015

Maintained the safety and security of 100+ students throughout the academic and summer terms in various residence halls and housing areas.
Coordinated and held two major student events per semester, involving both university and local community resources.
Supported the Office of Residence Life with weekly residence hall feedback reports and budget management for student housing.

Transport Services (Volunteer) | Alliance Community Hospital

August 2014 - December 2014

Handled the transportation of patients via wheelchairs and beds throughout the hospital as well as any necessary communication of transport.
Helped guests throughout the hospital with directions and hospital information.

Psychology Tutor | Mount Union University

September 2013 - May 2014

Served as the tutor for introductory and intermediate psychology courses with a focus on Fundamentals and Statistics to Psychology.
Serviced an average of 5 students per week, with additional services on demand for specialized requests such as exam reviews.
Provided feedback to professors and other academic staff involving key questions and issues presented by students when necessary.

Epic Certifications

EpicCare Ambulatory

EpicCare Link

Kaleidoscope

Security

MyChart

Cadence

Order Transmittal

Healthy Planet / Compass Rose

Prelude

Data Courier

Software Proficiencies

Microsoft Office Suite

Microsoft Teams

Epic

Atlassian Jira

ServiceNow

SPSS

Atlassian Confluence

AutoHotKey v1

Education

University of Chicago | Chicago, IL

June 2016

M.A. Social Sciences
Graduated with magna cum laude
Masters Thesis: Bilingualism and Empathy

University of Mount Union | Alliance, OH

May 2015

B.S. Psychology with minors in Japanese, Spanish, and Gender Studies
Graduated with University Honors and magna cum laude
Honors Thesis 1: The Hidden Importance of Social Media (Presented at the Midwest Psychological Association 2015 Conference)
Honors Thesis 2: Consequences of a Lack of Standardized Facebook Terminologies (Presented at Mount Union Honor Day 2015)
Senior Thesis: An Exploration of Math Anxiety's Effect on College Student Performance (Presented at Mount Union Honor Day 2014)

Senior Advisor based in Sun Prairie, WI

Resume

Work History

Epic Certifications

Software Proficiencies

Education